The RISE Up training courses are an integral component of the NRF Foundation's training and credentialing program. Designed to equip individuals with the essential skills to thrive in the retail industry, these courses benefit both those currently employed in the field and those seeking new job opportunities. Each nationally accredited course provides unique advantages, detailed below.
For additional information, please reach out to mari@retailmaine.org
Learners will be able to:
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Define Industry Terms and recognize the retail cycle
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Identify the economic impact of retail
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Define and understand customer service and retail skills
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Understand various technology tools used in retail
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Learn industry career paths
Learners will be able to:
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Understand Omnichannel and purchase options
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Understand customer life cycles
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Assess and meet customer needs
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Execute sales and upselling
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Build a resume and then shine in the interview
Learners will be able to:
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Understand the full scope of store operations and running a retail environment.
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Utilize merchandising and marketing techniques
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Understand the retail profit model and competition
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Recognize retail policies, regulations & safety
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Plan a career in retail
Learners will be able to:
• Understand how goods flow through the supply chain
• Learn how warehouse/distribution/fulfillment centers are designed and operated
• Calculate and explain key performance metrics
• Demonstrate safety measures and techniques
• Explore skills for warehousing jobs and career paths
Learner will be able to:
• Identify and manage customer conflict and disruptive behaviors
• Utilize strategies to acknowledge and manage emotions and feelings
• Understand warning signs and other factors contributing to conflict
• Recognize and apply effective communication skills
• Certificate Never Expires
Learner will be able to:
• Overview and Clearer Understanding of Disabilities
• Learn the Social Model of Disability
• Learn Techniques for Offering Assistance and Reasonable Accommodations
• Recognize and Remove Potential Barriers
• Certificate Never Expires